Using PHP helpdesk software, you can give 24/7 online support to your customers at your websites. Instead of investing heavily on IT infrastructure, you can achieve more efficiency and at the same time increase performance by using an online ticketing system. It serves the purpose of satisfying customers with quicker and higher-quality service. It does this by enforcing a process for handling customer requests and providing information to customers.
Customers can either find solution to their problems on their own or submit tickets for requests that need immediate resolution. You can veiw the tickets by logging in to the system and then reply to them. In addition, you would be able to track all correspondence and action taken for the ticket so that you can use the information for future reference and analysis. Certain web-based PHP solutions provide features such as live chat and ability to customise the knowledge base or FAQ. This helps in making your helpdesk more dynamic and complimentary to your web site.
A web based PHP helpdesk software that you can choose is Omnistar live. It allows customers to easily create tickets through an interface or send email-based inquires that are automatically directed to the help desk. Their instant chat system allows you to directly chat with visitors and customers. This system can be used to market your web pages and get information such as most-visited pages and so on. The software also provides a tool that can be customized to guide customers to solve their problems in a step-by-step method.
The PHP helpdesk software, supports unlimited user-defined accounts for service staff, unlimited groups, pre-defined responses, ability to attach files, customizable fields in customer entry forms, in-built spam blockers, advanced search functions, email alerts for notifying addition of tickets and their responses, smooth translation to other languages and user-friendly web interface. You can redesign the look of the software to match your web site by modifying top, bottom and layout.