PHP Helpdesk Software

The Open Source threat is growing and PHP helpdesk software is now interesting as help desk management software. With ITIL 3 on the market, a ongoing help desk resume and review is needed.

ITIL 3

Posted by Arthos
Most Help Desk software on the market today is still only ITIL 2 compliant even if ITIL 3 was introduced over a year ago. This is a potential risk when looking for new software and should always be one of the first things to look for. Is your company using ITIL 3 then the tool should also be able to support this methodology.
Posted on: 10/9/2008 at 8:37 AM
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